Refund Policy

1. Overview and 14-Day Refund Window

We want you to be confident in your purchase of OutClassAI. We offer a 14-day refund window for accidental or unused purchases. If you have not used the service (for example, by activating a live session in the client application or consuming website intel credits), you can request a full refund within 14 calendar days of your initial purchase date.

You can request your refund either through the money refund form located within your authenticated user dashboard or by contacting our support team directly at support@outclassai.app.

2. Eligibility: Unused Purchases Only

Our refund policy strictly covers unused purchases. A purchase is classified as "unused" only if zero session hours and zero intel points/credits associated with that billing cycle or top-up have been consumed.

Because OutClassAI is a digital software and cloud service that begins immediate delivery when a paid session is initiated or intelligent analysis is executed, we are generally unable to provide refunds once the service has been utilized, except where mandatory consumer rights apply under applicable local law (including Spanish consumer protection legislation and the European Union Consumer Rights Directive).

If any portion of your subscription credit or session allowance has been used, the purchase is no longer eligible for a refund. We do not issue partial, prorated, or segmented refunds for remaining hours or unused intel points after an account has commenced active usage.

3. Test Before You Purchase

OutClassAI provides a generous free tier (30 free minutes every month and complimentary intel points, with no credit card required) specifically designed to allow you to evaluate our real-time speech recognition, contextual talking point generation, and window capture invisibility protections. We strongly encourage all users to test the tool thoroughly in real or mock environments before purchasing a paid plan.

4. Single Refund Limitation

To prevent fraud and abuse of our digital services, this policy applies strictly to one refund per person or individual user (not per email address or account). If you have previously received a refund for an OutClassAI subscription or credit pack, subsequent purchases are final and not eligible for additional refunds.

5. Merchant of Record & Payment Processing

All subscription transactions, orders, and payment collection on OutClassAI are securely processed by our authorized Merchant of Record, Paddle (Paddle.com Market Ltd). When a refund is approved by OutClassAI:

• Paddle automatically issues the credit back to the original payment method used during checkout (credit/debit card, PayPal, or Apple Pay).
• Financial institutions and card issuers typically take between 5 to 10 business days to reflect the credited funds in your bank account or statement.
• For further information regarding Paddle's global checkout policies and buyer terms, please visit Paddle's Buyer Terms & Refund Policy.

6. How to Request Assistance

If you have questions regarding an unexpected charge, billing error, or refund request, please submit your order details (including your checkout email address and Paddle transaction reference) to support@outclassai.app.